Organic Root Dye From Brazil. 

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Privacy Policy


Shipping Signature Required Legal Full Name

All orders are REQUIRED a SIGNATURE Sign off the package by LEGAL FULL NAME. If you are not home when the carrier arrives for a signature then the carrier will leave a note by your door stating the destination on where to pick up your package at your local USPS Office. This helps us prevent fraudulent activities.  If the name of the order does not match the purchaser legal name USPS will not deliver your package and will be sent back to us with a FULL Refund.

2. Shipping Prices

Domestic Mail Service

Standard Shipping 3-5 Days FREE (USA Domestic Mail)

Overnight Shipping 1-2 Days $50.00

International Mail Service

Standard International Shipping $50 7-10 Days

Express International Shipping $75.00 4-7 Days

Next-Day International Air $100.00 1-2 Days


20kg Quantities only can be shipped with Priority Mail NO OVERNIGHT SHIPPING.


Customs will sometimes hold packages for clearance this normal and usually be released within 24 hours after hold. If your package is on hold for longer than 48 hours our team will try to resolve the issue, rarely this happens.

It can take up to 3 Business days for customs to clearance packages be advised it can be a delay.



Orders can be exchanged or, if you are not satisfied, totally refunded. As long as the products are still in their original condition and packaging, we’ll refund their purchase price in full within a few working days after we receive your package. Refunds will be credited to the original form of payment for the purchase.

If you ordered the wrong size or type you can arrange your Exchange by filling out the quality control form by contacting us, specifying the reasons for returning your item. Needless to say, the products you send us back must be in their original condition, complete with their packaging, according to the above-mentioned Returns Policy.

Damaged or Defective Products

If your product arrives damaged, please take pictures of the damaged item immediately and send details with pictures to us within 2 business days of when the product is received.

Once your refund inquiry is received, we may require that the item be shipped back to us for inspection. We will send you an email to notify you that we have received your inquiry and/or returned the item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Please return any item purchased from us that arrives at you damaged or defective, or isn’t what you ordered.


If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

  • Our system administrators.
  • Our supporters when they (in order to provide support) need to get the information about the client accounts and access.

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.


Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AncoraThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AncoraThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.


We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.